First off, I would like to sincerely thank each of you for completing the survey, I understand time is valuable and we truly do appreciate it. Your comments and feedback are vital to the Propago team and more importantly to the future developments in the platform.
We have broken our response up in 5 main sections:
1. Propago can currently support. – We think Propago has features for these requests already – That said we may have misunderstood what was being requested.
2. General Feedback – A little color on why things work the way they do.
3. Tell Us More – Definitely sounds interesting. Shoot over some details on your idea and let’s see if we can get something in the works.
4. We love the idea. – We are tacking these ideas to the roadmap to be added – Stay tuned to the Propago “Did You Know” emails to get some updates.
5. Would this interest you? – For this section we are trying to gauge the broader appeal of the feature request with all our partners – Weigh in – Shoot an email to [email protected].
If you have any questions or need more information on any of the below, please email – [email protected]
Propago can currently support.
For more in depth explanations of these features, see the following:
Propago Customer Survey: Did You Know Compilation
- Give the user the ability to run reports.
- Any user with front end administrative rights can run reports on demand. You can also share reports to non-admin users/user groups. These will show when those users’ login and access Tools – Reporting.
- For Global Profiles to accept more than 100 lines of locations on an upload.
- You can upload/update an unlimited number of global profiles at a time.
- Ability to pull info (tracking numbers, shipping cost) from UPS, FedEx and USPS shipping software.
- We have an agnostic connection with virtually any shipping/manifesting system. You can review a bit more about it from the backend -> Tools -> Document Library -> Quick Start Guides -> Shipment Integration.
- Integrations with MIS systems
- We have several MIS systems already connected – You can review from the backend -> Tools -> Data Connector -> Add New Connector – From there you can see the different integrations built out.
- I would like a static Purchase Order field on checkout so I can quit changing the Order Tag in the profiles and then looking for Order Tag to pull a report.
- If you configure the portal/user group payment options to have the PO option selected it will force the user to input a PO number before checking out.
- Update order total in the portal once correct shipping charges have been entered.
- There is a feature for this – Under Portal -> Settings -> Override Ship Estimate with Actual Cost. With this enabled once an order closes out a process will update the order level estimated shipping cost with the actual costs from the shipments.
- Ability to have sub user accounts under master user accounts where master accounts can see the orders / artwork from the sub users under the master account.
- If you build a management hierarchy with users, the manager will be able to view all the orders for anyone below them.
- The ability to merge orders that are going to the same physical address.
- From the backend – head to Warehouse -> Order Consolidator. This feature will let you group orders by different criteria and combine orders into one.
- Would also like to be able to filter user groups by part rather than having to duplicate part categories for each user group.
- Not sure we are understanding this completely. However, it sounds like a user case for product/user level inclusion tags. With tags, you do not need to create additional user groups or categories. You can control visibility on a more granular scale.
- Ability to have more than two orders in the warehouse and shipment window.
- You are only limited on the number of orders you can process at once by how many consolidation zone locations you have set up. You can set up more CZ locations from the backend – System -> Location Manager -> Add Location.
General Feedback
- Front end logs out too soon.
- The timeout is 15 minutes with no activity – Unfortunately due to our security compliance/certifications, we cannot adjust this.
- An app would be helpful.
- As opposed to creating a stand-alone app that would have to support multiple operating systems, we have opted to make the system responsive as possible. If there are features/pages you feel do not work well in a responsive view we are happy to review them.
- Having a single contact instead of a place you have to put in for help.
- The core reason we do not assign dedicated contacts is by using our support systems any available team member can help you out. This covers us in case the availability of any specific team member is not available.
- With regards to credit card payments, when there is a workflow approval involved it would be nice if the authorization would take place when an order is approved in case the price needs to increase.
- Unfortunately, we cannot alter this restriction. Propago takes a pretty firm stand that the amount a user sees when checking out and putting in their credit card information would not be altered.
- Add an option to copy a soft proofing project.
- Due to the number of filename dependencies within a Pageflex Project we are not able to provide this.
- Add a minimum order qty field for kits.
- Kits are technically never ordered – However, we do support you adding a component within the kit that would have minimum order quantities.
- “Lots of great new features just show up, without any support knowledge – the newest example is SAML Setup.” “Whenever new features are added it would be nice to know what has been added and how to use it.”
- When new notable features are released, we include a write up in our bi-weekly Did You Know emails. You can subscribe from the following link – www.propago.com/did-you-know. Propago is on a rapid deployment cycle so often we release new features before we are prepared for a general announcement.
- Disable mandatory characters within the description input box upon the creation of a new part (we only use long description;)
- The regular description of products is critical throughout the platform – This is what is displayed in several different screens and email templates. We recommend only using Long Description when you are inputting text that would be too long to show on traditional screens.
- Add an auto-index feature on parts and categories with a status update of when the part changes are live or in queue.
- From the backend – Part Maintenance Detail screen you will see the “Index Part” button in the upper right… If the part in question is currently in the queue it will show grayed out and as “In Index Queue”
- Ability to bulk edit part SKUs or auto-apply a custom SKU/phrase to the end of the SKU when it’s deactivated.
- You can bulk edit products – From the Part screen you can select multiple parts at once – You will see the “Bulk Edit” button in the toolbar. From there you can update properties on those parts in bulk.
Tell Us More
Shoot us an email at [email protected] and tell us your vision.
- “Easier report configuration.” “The automated report builder is not all that great. I have had a lot of issues with it.” “with the exception of reporting”
- Easier customer service experience.
- Our customers want a more robust way to personalize products.
- “More templates available for different “looks””. “More layout or customization options”
- More flexibility with messaging on check-out page.
- Even more search options for order and for parts.
- Making user profile fields editable, whereas we could add some to capture values for reporting.
- I would like for variable images from a Soft Proof Project to be able to pull from the customers’ DAM with the ability to crop and resize.
- A list export options with all part numbers and what they are.
We love the idea.
Say no more — We will be working on it.
- “There could be more detailed self-help features for the admin.” “The thing I would like to have, is to bring back the help tips when hovering over a field. Even if that refers you to a “Did You Know”.”
- “I like the Did You Know, would like to be able to search for a topic;” “Make the document library into an actual page and add a search bar to enable backend users to search information by key phrases.”
- Faster loading time on front and back end.
- Backend – Part > Parts screen not load any items since you would not scroll through them to find what you are looking for.
- Backend – Add paging and # lines to display to top and bottom of all pages for ease of access.
- Backend/Frontend – I would like to be able to add multiple keywords at once into keywords (copy and paste multiple words into keywords).
- Backend/Frontend – Update top row of the reports so that as you scroll down into the report you can still see what the categories are at the top without having to download and export the report to do so.
- Backend – Remove print and eDelivery only items from showing up on low level inventory reports.
- Backend – Updating the user registration process for notifications when a registration is declined.
- Backend – Sorting column headers does not work on the following screens: – Back end, adding users to a user group – Back end, parts screen.
- Backend – Copy everything when copying a part, especially the print specs.
- Backend – Would like the ability to create a “revision” for Part Kits.
- Backend – Copy the part limits when copying a user group.
- Backend – Add an option to copy a user.
- Backend – A select all button when in the soft proof screen (i.e., select all editable, or hidden)
- Backend – In the print window, it would be nice to be able to download all the low-res pdfs all at once like we do the hi-res pdfs right now.
- Backend – The ability to receive multiple lines at one time without having to receive them individually in a print item in the production queue.
- Frontend – Currently, the user may upload their own image and crop and resize, OR they may choose an image from the DAM, but this is auto sized and not adjustable.
- Frontend – Add new sort option in catalog for Revised Date.
- Frontend – Add a way to search for items in the saved cart.
- Backend – Need an option added for line-item pick lists to get several more parts per page, without photos.
- Backend/Frontend – Auto sent reports configured by time zone or specific time rather than “morning, evening, etc” which on the west coast is the night before.
- Backend – Currently, a backorder is not a backorder until it is partially shipped. Any order with items that cannot ship will never be captured as a Risk order.
- Frontend – Have single page ordering option. Customer can order multiple items from a single page and then check out.
- Frontend – Email marketing integration would be nice as it seems to be the one feature Propago does not have that other systems do.
Would this interest you?
Trying to understand the level of demand for the below feature requests — If demand is great enough it will bump it on and potentially up the roadmap.
- I know this is difficult, but I really think social media integration should be considered! Could you imagine the pitch, it would sell itself – ‘Generate art on your variable template – download it, print it, post to Insta/Facebook/LinkedIn.’
- Link with live UPS, USPS and FedEx pricing tables that are specific for a configured account.
- Remove requirement to enter a shipping address if local pick-up is chosen.
- Add an organization log to see what changes to parts/portals/etc. were made and by which users.
- Would like to be able to use API to push up new products.
- Add an option to import parts with a spreadsheet.
- Ability to add price changes in bulk rather than item by item editing.
- Would love to see the ability to select both Physical and eDelivery at the same time for a part rather than having to order twice.
- Would like to be able to copy products from one store to another.
- Would also like to see added the ability for back end users to import inventory data as opposed to having to send to Propago.
- Preflight capabilities for upload files. (error out if size/resolution does not match the SKU/part)
- Make columns on fulfillment page customizable (Customer, Carrier and Buyer are all redundant for every order, not the info I need.)
- Ability to turn off the display of pricing at the item level.
- Add an option to export and import part limits with a spreadsheet.
- Be able to default an accounting unit to a user group.